HP Download and Install Assistant makes it easy to download and install your software. HP Device Manager icon. The printer software opens. I’m not sure what has happened, because I have not actioned anything from the links, but the problem seems to be fixed now and the printer is working. Javascript is disabled in this browser. Download the printer software Turn on the printer. I am very computer literate, and spent probly around 6 hours or more on the phone or chating with HP.

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If the network is secure, a prompt to enter the security key displays. You can follow the question or vote as helpful, but you cannot reply to this thread.

Setting Up the Printer for a Wireless Network for the HP Officejet J6400 All-in-One Printer Series

Is my Windows version bit or bit? It performs at satisfactory speed for my use and the double sided printing capability seems to work well. Product sold by third party: Tech support scams prunter an industry-wide issue where scammers attempt to trick you into paying for unnecessary technical support services. Setup instructions were quite clear.


Asia Pacific and Oceania. Installation took about a half hour to complete for each computer that has access to the printer.

I never turn it off and print from three different computers. Thank you for posting your question in Microsoft Community.

Asia Pacific and Oceania. Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. See your browser’s documentation for specific instructions.

HP Officejet J series wireless printer not working – Microsoft Community

Please try again shortly. Software installation was straight forward although very bloated; over MB of drivers and utilities. Mahesh Babu G Replied on March 6, HP is compiling your results.

Network Security Key screen. Please get back to us with the above information in order to assist you accordingly.

HP Officejet J All-in-One Printer series Troubleshooting | HP® Customer Support

Please try again shortly. Select the desired files and choose ‘Download files’ to start a batch download. Already have an HP account? Introduction This document explains how to reconfigure the printer’s wireless network settings. For a full list of supported printers, visit: Asia Pacific and Oceania. A must have app if you have a wireless HP printer.


Dec 17, Version 6. This site in other languages x.

HP Download and Install Assistant. Under the Driver heading, click Download for the full software pprinter, or click Basic Drivers for other driver options. Speed up transfer times for files by reducing the file sizes before you share or send. Installing your device screen.

This product was sold by a reseller. When prompted, connect one end of the USB cable to the USB port at the back of the printer and the other end to the computer.