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This page requires Javascript. Javascript is disabled in this browser. Using Microsoft System Restore in Windows 7. In order to properly set up and use the wireless mouse and keyboard, the wireless USB receiver must be plugged into the receiver port on the back of the computer. Is my Windows version bit or bit? Javascript is disabled in this browser. This document applies to HP Touch desktop computers.

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Warranty withdrawn refurbished product: Asia Pacific and Oceania. When the wireless devices are not in use, store them close to the computer.

After the activity light on the USB receiver goes out, press the blue Connect button on the underside of the keyboard toucgsmart mouse for about 10 seconds. Wireless keyboard, mouse, and USB receiver.

HP TouchSmart me Desktop PC How to | HP® Customer Support

The wireless mouse might not work correctly on glass, grooved, translucent, reflective, or see-through surfaces. Improving the performance of the wireless keyboard and mouse To improve the performance of the wireless keyboard and mouse, use the following suggestions:. The Virtual Agent is currently unavailable. This product cannot be identified by Serial Number alone. If you are using the mouse or keyboard around large metal surfaces, remove the metal surface or move the receiver, mouse, and keyboard to a new location, away from the metal surface.


Make sure the positive end of the battery is oriented to the positive side of the compartment. Learn more about HP’s privacy policy. Please enter a Product Number to complete the request.

How to Turn on Bluetooth in HP TouchSmart

This product has been exchanged for a new or refurbished product. Operating System – Windows 7, Windows 8, Windows 8. Use the Contact HP Web page to obtain a replacement keyboard set.

Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Remove any electrical or wireless objects that are between the keyboard or mouse and the USB receiver, especially speakers or cell phones. If you press a key and the character you typed displays a second later – this is a lag or buffering problem in the communication or software.

The Virtual Agent is currently unavailable. Thank you for your patience. Change the surface under the mouse. Modify your browser’s settings to allow Javascript to execute. Drivers may be in development so please check back at a later date or visit the product homepage.


How to Turn on Bluetooth in HP TouchSmart | It Still Works

Replace the batteries, even if the mouse or keyboard software indicates the batteries are charged. Product sold without warranty: HP Download and Install Assistant. We were unable to retrieve the list of drivers for your product. Watch for the blue activity light on the back of the USB receiver. Please try again shortly. How does HP install software and gather data? Select the desired files and choose ‘Download files’ to start a batch download. Using the mouse on a black surface can deplete the battery charge at a faster rate.

This product was designated to be returned to HP.

Client Management Solutions in English. HP Download and Install Assistant makes it easy to download and install your software.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.