Use only one type of paper at a time. Solution and Diagnostic Data Collection. This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions. Make sure that the length and width adjusters on the tray are correctly positioned, and then push the stack of paper forward until it stops in the tray. This page requires Javascript. Reconnect the USB cable, and then try to print again. Close the cartridge door.

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Service or replace your HP product if you completed all preceding steps. This product was sold by a reseller. Please try again shortly. If the page displays in the wrong region or language, click the Region – Language link in the upper right corner of your browser. The product might not turn off after pressing the Power button.

HP Photosmart C5200 All-in-One series

Color, photo, or used paper can cause the printer alignment to fail. Check the cartridges Low or empty cartridges can cause alignment failures. Asia Pacific and Oceania. Without turning off the product, disconnect the power cord from the rear of the product. You must disconnect the power cord to move parts by hand without the risk of an electrical shock. Modify your browser’s settings to allow Javascript to execute. With the product turned on, disconnect the power cord from the rear of the product.


HP has scanned your product but currently has no suggestions for driver updates. Carefully remove paper from the front of the product.

HP Photosmart C5200 All-in-One Printer series

On the product control panel, press OK at each of the prompts to start cartridge alignment. Connect the power cord and adapter Connect the power cord and adapter.

See your browser’s documentation for specific instructions. Supported memory card types. Any warranty support needed would be completed by the reseller that sold the product. Make sure that the product is idle and silent when loading paper into the main input tray.

Print cartridges Purchase replacement cartridges and other supplies from the HP Store or local retailers. Examine the alignment page The alignment page should have both black and color print areas, and the print areas should be sharp and clear, with no fading or streaking.

Discard or recycle the test page. Check the ink levels.


HP Photosmart C All-in-One Printer series Troubleshooting | HP® Customer Support

Follow these steps to clear any jammed paper. Make sure that you use clean, unused, plain white U. Asia Pacific and Oceania. If the self-test report does up printcontinue with the next solution. Pulling paper from inside the front cover can cause mechanical damage to the product.

The outside of the product might look different, but bp steps are the same for your product. If any torn pieces of paper remain inside the product, more paper jams are likely to occur.

D5200 encountered an error while trying to scan your product. Without turning off the product, disconnect the power cord from the back of the product. See your browser’s documentation for specific instructions. The product might go through a warm-up period.

Press the Setup button on the printer control panel.